Terms & Conditions

Welcome to Min Sheng He Online

We welcome customers to browse our website. Please go through our Terms and Condition before you register. This will allow you to understand how we operate and making your online shopping a wonderful experience.

The purpose of this online website shopping portal is to provide convenience and value to our customer. Customer will not have to go through the hassle of carrying the goods back as our logistic team will deliver it to your doorstep.

We reserve the right to amend and update the Terms and Conditions with giving any prior notice to the customers.


Registration

Registration is only open to customer above 18 years of age.

Upon registration, customers will have to provide a valid email and a unique password. Registration is very simple and it will only take a few minutes. Please fill in all details and make sure that they are correct and complete.

Min Sheng He reserves the right to refuse the registration of potential customers and to terminate the registration of any customers at our discretion.

Personal information collected during registration are used mainly to trace all orders when there are queries and to provide quality service to all our customers.

We do not accept orders via email or phone. Please kindly register for an account. All orders must be done online for security purposes.


Delivery

Free delivery in Singapore (except Resort World and Jurong Island) for orders above SGD $80.00. We apologised that we do not offer delivery service to Resort World and Jurong Island.

For orders below SGD $80.00, there will be a delivery charge of SGD $7.00.


 

Order Amount

Delivery Charges

SGD $79.99 and below (Except Resort World and Jurong Island)

SGD $7.00

SGD $80.00 and above (Except Resort World and Jurong Island)

Free Of Charge



We accept your orders 24 hours a day and our delivery are available from Monday to Sunday, 8.00 am to 8.00 pm. For the convenience of our customers, you can specify your preferred delivery time at the time of order.

 

Orders Received

Delivery Schedule

Before 2.00 pm

Next day between 8.00 am to 8.00 pm.

After 2.00 pm

Next following day between 8.00 am to 8.00 pm



We try our best to call our customers before we deliver the orders to our customers.

Please ensure that a person of 18 years of age and above be present when the purchase include alcoholic drinks and tobacco products. We will not release the goods to minor.

There will be no amendment to an order once the order is processed. If you wish to add additional item, please create a new order and call our hotline: +65-3152 1287 before delivery for the two orders. For such instances, we will not impose any delivery charge if the total amount of both orders are above SGD $80.00.

Please check the goods in the presence of our logistic team, and ensure that all goods delivered are in good condition and the quantity is correct. We will not be held responsible for any discrepancies after delivery. This will prevent any possible dispute.

All products leaving our store are checked thoroughly to ensure accurate quantity and goods are in good condition.

Should the goods prove to be defective, please call our hotline: +65-3152 1287 within 24 hours. Our logistic team will replace the defective goods on the next working day free of charge. 

For overseas delivery, customers will have to pay for the freight charges. Min Sheng He Online will not be liable for any damages incurred during delivery. Should the order be lost during shipping or retain by Customs, we will not be liable. Please rest assure that we will try our best to source for the cheapest and reliable courier company to delivery your order, this will greatly reduce the above incidents from happening. 

In the event if there is any price difference between the online price and the final bill, this may due to the daily price changes. Min Sheng He Online reserves the right to adjust the final bill.


Payment

We accept payment by PayPal, Credit Cards (VISA & Master), Debit Cards (VISA & Master), eNets, UnionPay, AliPay, TenPay and 99Bill.


For security purposes, once the customer click on the Pay Button for PayPal, Credit Cards, Debit Cards, eNets, UnionPay, AliPay, TenPay and 99Bill button, the customer will be re-directed to the Respective Card Provider secured server & Secured Socket Layer website.

Please note that we do not process any payment at our server or website, and all cards data are keyed in at the Respective Card Provider server. We do not withhold any card details at our side.


Shipping & Return

For our shipping and returns policy, please kindly visit our Shipping & Returns webpage for more details.


Limitation of Liability

Min Sheng He Online shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever.

Min Sheng He Online shall not be liable for any loss, damages incurred or inconvenience suffered if we decline to fulfil any order.

Min Sheng He Online cannot be held for any misrepresentation, inaccuracy, or omission. We try our best to provide accurate information and to fulfil the orders of our customers.